PRIVACY NOTICE

Service Covered

This Privacy Notice applies to the Db To Excel app and related online service, including account, subscription, support, and service operations. It describes our policies regarding users' personal information for the service overall.

Privacy policy link: http://www.dbtoexcel.com/Home/Privacy

1. Data Controller

This Privacy Notice has been prepared to inform users of the software services provided by Informax Assist Bilisim Teknolojileri AS about the processing of their personal information.

We process and protect personal information in accordance with applicable law and industry-standard safeguards.

2. Categories of Personal Information We Collect

We may collect and process the following categories of personal information:

• Full name
• Email address
• Account and profile details
• IP address
• Device and browser information
• Usage logs and transaction records
• Billing, payment, and subscription information
• Support requests and related communications

3. Purposes of Processing

We use personal information for the following business and operational purposes:

• Providing and maintaining the SaaS service
• Creating, administering, and securing user accounts
• Managing subscriptions, invoicing, and payment workflows
• Delivering customer and technical support
• Improving product performance, features, and reliability
• Detecting, preventing, and investigating fraud or misuse
• Complying with legal, regulatory, and accounting obligations
• Analyzing service quality and user experience

4. Usage, Analytics, and Technical Records

For the purposes of securely providing the service, measuring performance, resolving errors, preventing misuse, improving the user experience, and developing the product, the following usage and technical record data may be processed:

• Account and session information
• Device, browser, and IP address information
• Page and feature usage information
• Technical records relating to transaction times and API requests
• Error logs and technical diagnostic information
• Similar usage, performance, and security data

This data may also be processed, limited to the relevant purposes, by third-party service providers that provide the following services:

• Infrastructure and hosting services
• Security services
• Error monitoring and logging services
• Analytics services
• Technical support services

5. How We Collect Information

We may collect personal information through the following channels:

• Website interactions
• User registration and account forms
• Subscription and checkout processes
• Contact forms and customer communications
• Technical support requests
• Cookies and analytics technologies

6. Disclosure of Personal Information

We may disclose personal information to the following categories of recipients when reasonably necessary for service delivery or legal compliance:

• Payment processors and billing partners
• Cloud infrastructure and hosting providers
• Technical service providers supporting the platform
• Government authorities, regulators, courts, or law enforcement where required by law

Personal information is shared only to the extent necessary for the applicable purpose.

7. Cookies and Similar Technologies

We may use cookies and similar technologies to operate, secure, and improve the service.

These technologies may be used for:

• Session management
• Remembering user preferences
• Traffic measurement and analytics
• Security and abuse prevention

You may disable or delete cookies through your browser settings. If you do so, certain features of the service may not function properly.

8. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this notice, including:

• While the user account remains active
• For the duration required by applicable legal, tax, and accounting obligations
• For a reasonable period after termination of the contractual relationship where needed to establish, exercise, or defend legal claims

9. Data Security

We implement appropriate technical and organizational measures designed to protect personal information, including:

• Access controls
• Encryption and secure transmission practices
• System logging and monitoring
• Infrastructure and application security measures

10. User Rights

Subject to applicable law, users may request to:

• Confirm whether we process their personal information
• Receive information about such processing
• Request correction of inaccurate or incomplete information
• Request deletion or restriction where legally available
• Learn whether personal information has been disclosed to third parties

11. Contact and Requests

You may submit privacy-related requests through our available communication channels, including email or written application methods made available by the company.

Requests will be reviewed and handled in accordance with applicable legal requirements.